• Do You Charge Any Fees For Deposits?

    A – The Company may charge for incidental banking-related fees such as wire charges as the Company may from time to time charge to the account, and all other charges (including, without limitation, overnight interest debts, statement charges, account transfer charges, and other charges) and fees (including, without limitation, fees imposed by any bank).

  • How long does the withdrawal take to be processed?

    A- Within Ten to fifteen (10 – 15) Business Days from the date of receipt of Client’s written request and its approval by the Company.

  • What Is The Minimum Withdrawal Amount?

    A – The minimum withdrawal amount for funds deposited using credit/debit card is 10 USD (or the same absolute amount in an alternative currency) and the minimum withdrawal amount for funds deposited using wire transfer is 30 USD (or the same absolute amount in an alternative currency). For more comprehensive information regarding withdrawals, please read our terms and conditions document provided on the website.

  • What deposit methods do you accept?

    A – we accept Wire Transfers, Credit Card Payments and cryptocurrency payment methods.

  • How do I open a live trading account?

    Simply click on the ‘Sign Up’ button and enter your details. To complete the registration, You will be required to confirm your email address. Thereafter you can make your initial deposit and start trading.

  • How soon can I start trading?

    As soon as your deposit is successful and reflects in your trading account, you can start buying and selling your favourite cryptocurrencies. This is almost instantaneously with most payment methods. It may take a little longer if you are using bank wire or if you wish to open a trading account as a corporate entity or trust organization.

  • Can I open multiple accounts?

    Yes, you can. Please contact our customer support team to assist you in creating relevant accounts for your investing objectives.

  • What is the minimum deposit requirement?

    The minimum deposit requirement at i-Coin is $250, or the equivalent in your desired base currency.

  • Do I need to download software?

    No download is required. i-Coin has its own proprietary WebTrader platform that runs seamlessly on any desktop or mobile browser.

  • Can I trade on my mobile device?

    Yes, our platform is fully responsive on a mobile browser and you will enjoy full functionality and features as available on the desktop option.

  • Where Do I Complete My Account Verification?

    A – To complete your account activation please log in to your account, click on the “Deposit”-button and then on the “Documents (KYC)”-tab. Read the document requirements and upload your account verification documents.

  • How Long Does It Take For My Account To Be Verified?

    A – We do our best to process clients’ verifications as soon as it’s been submitted. Please expect your account to be verified within 48 hours from providing your documents.

  • How can my account be funded?

    i-Coin accepts bank wire, major credit/debit cards, and popular eWallets as payment options. More account funding options are being added periodically. Please confirm with customer support if you do not see your preferred payment method.

  • What currencies can I hold in my account?

    The base currency of your i-Coin trading account can be USD, EUR, AUD and GBP. You can, however, fund your account using your local currency at no extra fees. Please contact our support if you need any further clarification as regards your account currencies.

  • How quickly are my deposits reflected in my account?

    i-Coin processes deposits instantly when you use credit/debit cards and eWallets. Wire transfer may take a few days to reflect in your trading account. Please confirm with customer support if you have any queries.

  • How do I request a withdrawal?

    Only verified account holders are able to withdraw money. To verify your account, please provide proof of identity, which can be a scan or copy of a government-issued identity card, passport or driver’s license. Send these documents from your primary email address (the one associated with your trading account) along with a duly completed and signed withdrawal request form. Verification is only done once, and for subsequent withdrawals, you will only need to send an email to [email] from your primary email address indicating your account number and withdrawal amount.

  • How long is the withdrawal process?

    When all required identification and verification paperwork is done, i-Coin will process any withdrawal request within a few hours. This is done efficiently and automatically. However, if you prefer wire transfer, you may have to wait up to 3 business days after providing all the necessary paperwork.

  • Are my funds safe and secure?

    i-Coin is legally mandated to hold all client funds in segregated fiduciary bank accounts, completely separate from our company’s operating cash flows. Additionally, all investor funds are insured and every investor is entitled to full compensation in the unlikely event of bankruptcy.

  • I forgot my password; how do I get a new one?

    By the log in section on the site, simply click on the “forgot password” link. You will receive an email with instructions on how to reset your password so you can gain access to your trading account again. You can also contact customer support by phone or email for assistance.

  • Can I change my account leverage?

    Yes, you can. Simply send an email to [[email protected]] indicating your account number and your desired leverage level. The change will be affected within 24 hours.

  • Can I change the currency type in my account?

    Yes, you can. You will have to contact customer support so as to be assisted directly. Alternatively, you can open a second account with any other base currency you desire.

  • Can I manage and trade using my spouse’s account?

    Yes, you can but you will require the full authority and consent of your spouse. You will also be required to have all the relevant passwords. You may need to contact us so that we can verify your status directly with your spouse.

  • Can I change my account type?

    You are free to upgrade to a higher account type at any time. Please contact customer support for further advice and assistance.

  • Can I open more than one account?

    A – It is possible, however we do not recommend this. If you wish to create more than one account due to depositing in different currencies then you will need to contact our customer support staff who will happily assist you in creating accounts that will best suit you.

  • Can I change/update my personal details?

    A – Yes, this is done by going to your profile, changing the relevant details and clicking on “Submit”. Please note that some changes may require you to submit new KYC documentations to support the changes.

  • How can I change my password?

    A – Go to your Personal Info section on the “My Account” tab, Thereafter tick the box on the lower end of the page that states “Change Password?” and “Submit”

  • Do you offer education features?

    A- Yes we do. Our academy education department is booming with agents who understand and excel in cryptocurrency trading. Your account manager will refer you to one of our agents in order to receive the knowledge to trade like a pro by understanding analytical tools and markets.

  • What documents do I need to provide?

    In compliance with various regulatory guidelines, we will require a Proof of Residence (POR) document, alongside your Proof of Identity (POI). Valid proof of residence must be a document not older than 3 months and must contain your full name and full registered address, which must match the details you provided during your account registration. This can be a bank statement, credit card statement, local authority bill or any utility bill (example: gas, water, electricity). You can also provide a valid government license if it reflects your address.

  • Why do I have to provide identification information?

    i-Coin is bound by various international laws involving KYC (know your customer) guidelines and anti-money laundering regulations that dictate we must verify your identity as well as prove your address. We are also required to run suitability tests for all clients in order to verify that they understand the risks involved in using our services. The suitability tests also help us to evaluate which of our products or account types will be appropriate for your investing objectives, or lack thereof.

  • Are my funds safe?

    i-Coin holds all client funds with multiple, approved top tier banks in Australia. In addition, all client money is held separately from i-Coin ’ operational money. All deposits are paid to this segregated account which can only be used as permitted by the Client Money Rules under the Corporations Act. We also manage all payments through the industry standard Level 1 PCI international payment service and process all transactions via the latest 128 SSL encryption.

  • Are the payment methods secure?

    A – Yes

  • What are the different Types of Accounts offered?

    A – we offer four account types for our users. Each one of these four accounts stated consists of a
    designated account manager which assists with handling the client’s account. For more information click on the “Account Type” tab.

  • What does an account manager help with?

    A – The account manager is a professional who is hired to assist clients with activating and
    managing their accounts. This account manager is not permitted to engage in any
    deposits or withdrawals from the account. Being appointed an account manager does
    not prevent the owner of the account from viewing their balances whenever he/she
    wishes to or even to obtain a full overview or adjustments to the funding of the account.
    An account manager is strictly hired to assist a trader who is using the platform itself.

  • Do We have Customer Support?

    A – Yes, we have a customer support department which prides themselves on giving our clients the best customer support experience possible. You can easily contact us through our Live Chat option on the website, our customer support email or the customer support phone number, which are provided on the lower half of all our website pages.

  • What is Scalping?

    A – When you (the user) engages with the Trading Platform to facilitate unfair trading practices and/or trade in an abusive way in which the user closes a position less than 5 (five) minutes from its opening whether manually, by pending order or any other way. When you are engaging or have engaged in trading practices, strategies or activities that are designed intentionally to exploit errors in price quotations can be considered as trading patterns also known as lag trading and/or usage of server latency, price manipulation, trading outside market then current price, time manipulation or any other practices which are illicit and/or are utilized to give Client an unfair advantage or which the Company considers at its own discretion as inappropriate and outside the scope of the terms & conditions.

  • What are the repercussions of Scalping or engaging in unfair trading practices?

    A – The company may, upon notice to the client, in addition to any other measurement, suspend and/or freeze and/or set trading restrictions and/or deposit or withdrawal limitations and/or close the account and any other account associated with the client, adjust the balance in the account, eliminate trading incentives and/or terminate this Agreement.